Business process outsourcing in the Philippines

The Business process outsourcing or BPO is a growing industry in the Philippines. In the Philippines, call centres or call centers actually began as plain providers of email response and managing services. The call center industry comprises 80% of the outsourcing industry in the country. The business process outsourcing industry in the Philippines has grown 46% annually since 2006. Overall, Philippine BPO is forecast to earn between US $11 to 13 billion and to employ 900,000 additional people in 2010. To achieve and sustain this growth, the Philippine government offered fiscal and non-fiscal incentives to attract foreign direct investment in these industries as part of the 2007 Investment Priorities Plan. Industry estimates from the Board of Investments, Business Process Association onf the Philippines (BPA/P) and BPO Services Association (BSA/U) put the number of people employed by the BPO sector by end of 2008 at 435,000 (vs 372,000 in 2007)- excluding the non-BOI/ non-PEZA entities. Majority of the BPO facilities are located in First Tier cities in Metro Manila and Cebu. Second and Third Tier sites are located in regional areas such as Bacolod City, Baguio City, Cagayan de Oro, Clark (Angeles City), Dagupan City, Davao City, Tacloban City, Dumaguete City, Lipa City, Iloilo City, Legazpi City, Iligan City, Olongapo City and Urdaneta City. The IPP was prepared by the Board of Investments (BOI), as the lead agency in promoting investments, focused on the sectors identified in the Medium-Term Philippine Development Plan (MTPDP) 2004-2010 (PBOI 2006). The BPO output for 2008 was US$ 6.1B (vs US$ 4.5B in 2007), putting the Philippines as the 3rd largest BPO destination (15%) after India (37%) and Canada (27%). It was expected to hit US$ 7.2B to 7.5B in 2009. The industry was optimistic of 18% growth in headcount 2009. Fueling the recent growth spurt in the outsourcing industry in the Philippines are more higher-end outsourcing services such as Web design, software development, and animation. Major studios like Disney, Marvel, Warner Brothers and Hanna Barbera have offices in the Philippines (CNN 1995). Some of the latest works of Filipino animators include scenes in Pixar's Finding Nemo, Paramount Picture's Barnyard and Twentieth Century-Fox's Anastasia (ABS-CBN Interactive 2004). The Philippines has less expensive operational and labor costs, as well as an English-speaking workforce as a result of English being one of two official languages. English is also one of the major subjects in all educational levels. In 2007, The Philippines remained a top BPO destination for the estimated $150-billion business process outsourcing industry.

Manila Map Information

Manila Map Information, Quiapo, Quirino Grandstand, Malabon City, SMX Convention Center, Makati Stock Exchange, History of Makati, Port of Manila, Manila Orientation, Kamayan Malate, Department of Health, Where to sleep in Malate Manila, Gat Andres Bonifacio University, Ermita, Rajah Sulayman, Rizal Memorial Stadium, Hilario Davide Jr., Spanish Advent at Manila, Ateneo De Manila University, Daniel Burnham, St. Joseph School Pandacan, Gregorio Perfecto High School, Tondo Man Ay Langit Din.

Quiapo

Quiapo is a district in the bustling, busy and crowded city of Manila. Quiapo gets it name from a floating plant named; "Kiapo" that grew abundantly around that area. Quiapo Church, Quezon Boulevard. Visit Quiapo Church and see the Black Nazarene, the statue of Jesus of Nazarene is thought to give miracles and blessings. Paterno Mansion, Hidalgo St.. Mansion of the Paterno family, of neo-classic details. Plaza Miranda, Quezon Boulevard. Look around Plaza Miranda which is just outside Quiapo Church, here they sell amulets believed to give you powers and protection from dark forces. Boix House (Behind Bahay Nakpil), A. Bautista. Built during the 1890s of Neo-Renaissance ornamentation. Ocampo Pagoda, (Bilibid Viejo). The Ocampo Pagoda is an example of "Where East meets West" architecture, the pagoda is mixed of European and Oriental architecture and looks like as if a temple in good old China has been invaded by the English and made into a castle. The history is that Don Jose Ocampo wanted and ordered to beautify his garden. Golden Dome Mosque. Quiapo is home to a large Muslim Community, this mosque was built in the 1970s in order of Imelda Marcos for the visit of Libyan President Muammar al-Gaddafi, although his visit was cancelled. It is the biggest mosque in Metro Manila and serves the large Muslim community of Quiapo.

Quirino Grandstand

The Quirino Grandstand. Presidents of the Philippines traditionally take their oath of office and deliver their first address to the nation (Joseph Estrada and Emilio Aguinaldo inaugurated at Barasoain Church , site of the drafting of the Philippines' first democratic constitution). Many important political, cultural and religious events in the post war era have been held here, including the mammoth festivities that capped the 1998 Philippine Centennial Celebration. Marking a hundred years since the declaration of independence from Spain.

August 23, 2010 - A Hong Thai Travel Services tour group was hijacked by Rolando Mendoza in a coach, causing 8 casualities and 7 injured.

Malabon City

The City of Malabon is one of the cities and municipalities that make up Metro Manila in the Philippines. Located just north of Manila, the city has a population of 363,681 as of 2007. It is primarily a residential and industrial town and is one of the most densely populated cities in the metropolis. It has a total land area of 19.714 square kilometers.

Malabon is part of the sub-region of Metro Manila informally called CAMANAVA. CAMANAVA consists of Caloocan City, Malabon City, Navotas City, and Valenzuela City. Caloocan lies to the south and east, Navotas to the west, and Valenzuela to the north. Malabon also borders the town of Obando in the province of Bulacan to the northwest.

SMX Convention Center

The SMX Convention Center (formerly Maitrade Expo & Convention Center) (Project Name: MAITrade) is the Philippines' largest privately run exhibition & convention middle. The 46,647-square meter building will have seven floors & basement parking with a total leasable area of 19,800 square meters featuring huge exhibition areas & function rooms. The convention middle can fit about 6,000 people.

The groundbreaking was held on March 23, 2006. The P900 million project, was completed & inaugurated on November 5, 2007. It is set to compete with the nearby state-run Philippine International Convention Center & World Trade Center-Metro Manila.

Makati Stock Exchange

On January 4, 1993, the former Manila Stock Exchange started the computerization of its operations using the Stratus Trading System (STS) with a company called Equicom. Later that year, on June 15, the former Makati Stock Exchange adopted the MakTrade trading system. Both systems were linked on March 25, 1994 to produce a One Price-One Market exchange.

Two years later, on November 13, 1995, the implementation of the Unified Trading System (UTS) allowed the use of a single-order-book system on a MakTrade software where all the orders are posted and matched in one computer.

In 2005, the PSE adopted an online daily disclosure system (ODiSy) to improve the transparency of listed companies and ensure full, fair, timely and accurate disclosure of material information from all listed companies. The ODiSy provides 24/7 online system access for the submission of all types of disclosures.

As of 31 December 2009, the Philippine Stock Exchange had 248 listed companies with a total market capitalization of US$130 billion. There are 184 trading participants registered at the PSE, of which 132 are active.

History of Makati

Originally founded in 1670 as a visita of Sta. Ana de Sapa under the jurisdiction of the Franciscans, Makati City was first dismissed as "worthless" swamp land by the Spanish conquistador Juan Miguel de Legazpi in 1571.

Yet over the centuries, this small community would leave large imprints in social, economic and cultural history. The friars established two of the earliest churches in the Philippines - the Nuestra Señora de Gracia in Guadalupe and the Church of Sts. Peter and Paul - in Makati, drawing pilgrims from all over the country.

At the turn of the century, the Americans established Fort McKinley in Makati, and in 1901, San Pedro de Makati, with a population of 2,500, was incorporated into the province of Rizal. On February 28, 1914, the Philippine Legislature passed Act 2390, shortening the name San Pedro Makati to Makati in the 1930s, the first airport, Nielson Airport, opened in what is now the Ayala Triangle. The first centrally planned community was established in the 1950s, and since the 1970s, Makati has been the undisputed financial and commercial capital, the once worthless swampland becoming prime real property.

Makati has also figured prominently in the political history of the Filipino. The community was one of the cradles of the revolt against Spanish colonial rule, and following the assassination of Ninoy Aquino in 1983, the epicenter of the protest movement against the dictatorial rule of Ferdinand Marcos. On January 2, 1995, the Makati became an independent city by virtue of Republic Act 7854.

For more information, see the Makati City Portal History section.

Port of Manila

"Manila Port" (also known as the "Port of Manila" or "Manila International Cargo Terminal") is one of Asia's and South East Asia's major seaports, and also one of the Philippine's most active ports together with Subic Bay, Cebu, and other major Philippine ports.

In a 2005 study, The Port of Manila was listed as the world's 31st most active container port, moving 2,665 twenty-foot equivalent units (TEU) worth of containers that year.


Roxas Bridge (formerly Del Pan Bridge)The bay entrance is 19 km wide and expands to a width of 48 km. Mariveles, in the province of Bataan, is an anchorage just inside the northern entrance and Sangley Point is the former location of Cavite Naval Base.

On either side of the bay are volcanic peaks topped with tropical foliage: 40 km to the north is the Bataan Peninsula and to the south is the province of Cavite.

Manila has in all around 3 main areas, which are known as Manila North (MNN), Manila South (MNS) and Manila (MNL).

Manila Orientation

Manila is but one of 13 cities and 4 municipalities that comprise the area known as Metro Manila or the National Capital Region (NCR) of the Philippines. The NCR is located in the southern portion of the island of Luzon, in between the Central Luzon and Southern Tagalog Regions, between Manila Bay and the inland lake of Laguna de Bay. The City of Manila, where most of the historical attractions are located, lies at the confluence of Manila Bay and the Pasig River.

The City of Manila is in the western part of Metro Manila. It is bordered to the west by Manila Bay, to the north by Quezon City and Kalookan City, to the east by San Juan and Mandaluyong City and to the south by Pasay and Makati.

Kamayan Malate

Kamayan, 523 Merchant Bldg., Padre Faura St., +632-528-1723 to 24. Kamayan literally means to eat with your hands in Filipino. Their native buffet has a wide range of Filipino food to offer for just under 10 US$/person. Specialties include the lechon (suckling pig) and grilled seafood. Kamayan also has branches in Makati and Quezon City and is usually located alongside its sister restaurants Dad's (Western food buffet) and Saisaki (Japanese food buffet).

Department of Health

The Philippines' Department of Health (DOH) (Filipino:Kagawaran ng Kalusugan) is the principal health agency in the Philippines. It is the executive department of the Philippine Government responsible for ensuring access to basic public health services to all Filipinos through the provision of quality health care and the regulation of providers of health goods and services.

In 1947, President Manuel Roxas signed Executive Order (E.O.) No. 94 into law, calling for the creation of the Department of Health. Dr. Antonio C. Villarama as appointed Secretary. A new Bureau of Hospitals and a Bureau of Quarantine was created under DOH. Under E.O. 94, the Institute of Nutrition was created in 1948 to coordinate various nutrition activities of the different agencies.

On February 20, 1958, Executive Order 288 provided for the reorganization of the Department of Health. This entailed a partial decentralization of powers and created eight Regional Health Offices. Under this setup, the Secretary of Health passed on some of responsibilities to the regional offices and directors.

One of the priorities of the Marcos administration was health maintenance. From 1975 to the mid-eighties, four specialty hospitals were built in succession. The first three institutions were spearheaded by First Lady Imelda Marcos. The Philippine Heart Center was established on February 14, 1975 with Dr. Avelino Aventura as director. Second, the Philippine Children’s Medical Center was built in 1979. Then in 1983, the National Kidney and Transplant Institute was set up. This was soon followed by the Lung Center of the Philippines, which was constructed under the guidance of Health Minister Dr. Enrique Garcia.

With a shift to a parliamentary form of government, the Department of Health was transformed into the Ministry of Health on June 2, 1978 with Dr. Clemente S. Gatmaitan as the first health minister. On April 13, 1987, the Department of Health was created from the previous Ministry of Health with Dr. Alfredo R. A. Bengzon as secretary of health.

Where to sleep in Malate Manila

This is a list where to sleep in Malate, Manila:

Friendly's Guesthouse, 4th Floor, Adriatico St. (''corner of Nakpil St.''), Malate, +63917-3331418 (benjie@friendlysguesthouse.com). New, clean, and secure, Friendly's features an eight-bed air-conditioned dormitory (rates include sheets and towel). Fan-cooled and air-conditioned single and double bed rooms (shared baths) are also available. Free coffee & tea, 24 hours security, well-equipped kitchen, and great view of the Malate Tourist District from the common room veranda.

Hotel Kimberly, 770 Pedro Gil Street, +632-521-1888. Hotel Kimberly is a clean, immaculate boutique hotel conveniently located at the Malate tourist belt in the historic city of Manila, only 30 minutes away from the domestic and international airports.Best rates on official website start at US$38.

Joward's Pension House, 1730 M. Adriatico St., +632-5214845. A bit run-down but relatively clean. Small rooms, dismissive staff, but pretty cheap for a single room. Bathrooms are shared.Rates start at PHP275 for a single fan-cooled room; PHP525 for an air-conditioned room.
Pension Natividad, 1690 M.H del Pilar, +632-5210524, +632-5260992, +632-5240811 (fax: +632-5223759). Clean, secure and friendly staff.

Hotel Victoria de Malateoffers affordable accommodations featuring thematic rooms. Located near tourist attractions such as Malate Church and SM Mall of Asia. Tel. no: +63 2 521 1084. Fax. no.: +63 2 536 5742.

Sohotel 2016 M. H. del Pilar Street, Malate, Tel. No.: +63 (2) 521-4341 to 44. This trendy Manila hotel accepts online reservations via the Sohotel official website. This hotel features 24-hour room service and themed rooms that can also accommodate parties and other celebrations.

Hyatt Hotel and Casino Manila, 1588 Pedro Gil Corner MH Del Pilar, +63 2 245 1234 (rescenter.mn@hyattintl.com). 5 star hotel with views of Manila Bay. Has a Casino and a spa.

Gat Andrés Bonifacio University

The Gat Andrés Bonifacio University (also known as Pamantasang Gat Andres Bonifacio in Filipino and abbreviated as GABU) is a public university in the Manila, Philippines. It is one of the two city-funded universities of the City of Manila.

The main campus of GABU, which houses the Administration Building of the Division of City Schools-Manila, is located at the heart of the Mehan Garden adjacent to the Liwasang Bonifacio, Manila City Library and the Light Rail Transit Central Terminal. Apart from its main campus, GABU maintains several satellite centers in many parts of the City of Manila such as Escolta, Recto, Del Pan, San Andres, Dapitan and Tayuman.

GABU is a public institution, receiving its funding from the City of Manila.

The vision-mission of GABU can be summarized as follows:

Gat Andrés Bonifacio University is a service-oriented higher educational institution committed to provide quality education responsive to the needs of the indigent but deserving youths of Manila in order to develop, empower and mold them into productive & globally competitive professionals and responsible citizens dedicated to the service of God, Country, City, & Humanity.

Ermita

Ermita is in Manila.

Taxis from Manila International Airport will cost you a poverty-inducing 550PHP if you insist on taking an 'official' airport taxi. Non-'official', metered taxis are also legitimate and can be had just by walking away from the airport a bit. As with the ride from the domestic airport, barring severe traffic, a trip to Ermita should not cost more than 200PHP

Kamayan, 523 Merchant Bldg., Padre Faura St., +632-528-1723 to 24. Kamayan literally means to eat with your hands in Filipino. Their native buffet has a wide range of Filipino food to offer for just under 10 US$/person. Specialties include the lechon (suckling pig) and grilled seafood. Kamayan also has branches in Makati and Quezon City and is usually located.

Rajah Sulayman

Rajah Sulayman was native Muslim king who, together with Rajah Matanda and Rajah Lakandula, the king of the Tondo area, ruled a large population of Tagalogs in the southern part of the Pasig River and the city of Manila in the Philippines, during the 16th century.

Sulayman welcomed the Spanish conquistadors, Martin de Goiti and Juan de Salcedo soon after they arrived. He befriended and offered them spices and women as gifts. But as the weeks passed on, the Spaniards began to abuse him and he soon realized that they were not there just to visit the islands, but to take control and steal the rich resources of his land. He opposed the Spanish settlements and led a coup to throw the Spaniards out of the city.

On the morning of May 24, 1570, The Battle of Bangkusay, a district of present day Tondo, took place between thousands of native warriors against 300 Spanish soldiers. Defenseless against Spanish steel, and the fury of rival and Christianized tribes, Sulayman, Lakandula and Matanda's armies were defeated and the city burned to the ground.

The three kings were captured and held as a prisoners by Martín de Goiti. Sulayman's surviving troops along with Rajah Lakandula and Matanda's defeated warriors, retreated to the jungles of Manila and later organized a rebellion where they laid siege on the Spanish settlement for several months. The Spaniards eventually drove them out and on June 24, 1571 after many months of fighting, the natives surrendered soon after the Spanish General, Miguel López de Legazpi arrived. They were converted to Roman Catholicism and Rajahs Lakandula and Matanda served as puppet-rulers for the Spanish government.

Rizal Memorial Coliseum

The Rizal Memorial Coliseum is one of two indoor sporting arenas located inside the Rizal Memorial Sports Complex in Manila, Philippines, the other being the Ninoy Aquino Stadium. The capacity of the coliseum is 8,000.

The arena is named after Philippine national hero Jose Rizal.

It was one of the main venues of several basketball games and other indoor sports during the 1950s up until the 1970s. The now-defunct Manila Industrial and Commercial Athletic Association played a number of games in the venue.

The Philippine Basketball Association also hosted a number of playing dates in the venue during the early-1980s. The basketball competitions of the 1981 Southeast Asian Games was held at RMC that saw a fight-marred gold medal game between the host Philippines and Malaysia.

With the construction and use of the more popular (and much larger) Araneta Coliseum, as well as the use of the PhilSports Arena, the arena suffered terribly as the arena lack an air-conditioning system and adequate lighting. However, in the past few years it has hosted a number of UAAP, NCAA and Shakey's V-League tournaments, as well as the 2005 Southeast Asian Games.

In 2007, the NCAA held its games at the Araneta Coliseum and The Arena in San Juan City marking for the first time in a long while the arena did not host any NCAA game.

Hilario Davide, Jr.

Hilario Gelbolingo Davide, Jr. (born December 20, 1935) is the current Permanent Representative of the Philippines to the United Nations. He was the 20th Chief Justice of the Supreme Court of the Philippines.

Davide was born on December 20, 1935 in Barangay Colawin, in Argao, Cebu to Hilario P. Davide, a retired Schools Division Superintendent, and Josefa L. Gelbolingo, a former public school teacher. He completed his primary education at Argao Central Elementary School and secondary education at Abellana Vocational High School. In college, he went to the University of the Philippines where he initially took up Associate in Arts in 1955. In the same year, he entered the U.P. College of Law as an entrance scholar.

From 1959 to 1963, Davide became a private secretary to the vice governor of the province of Cebu, then to its Governor. From 1962 to 1968, he was a faculty member of the College of Law of Southwestern University in Cebu City. This university confer him with a degree of Doctor of Laws (Honoris Causa) in 1999.

Spanish Advent at Manila

Spanish colonizers first came to the Manila Bay area and its settlements in June 1570, while Governor-General Legazpi was searching for a suitable place to establish a capital for the new territory. Having heard of a prosperous Muslim settlement on the island of Luzon, Legaspi had sent Martin de Goiti to investigate. When Maynilad's ruler, Rajah Soliman, refused to submit to Spanish sovereignty, De Goiti attacked. De Goiti eventually defeated Soliman, claimed Maynilad in the name of the King of Spain, then returned to report his success to Legazpi, who was then based on the island of Panay.

Legazpi himself returned to take the settlement on June 19, 1591. When the Spanish forces approached the natives burned Maynilad down and fled to Tondo and other neighboring towns.

Legaspi began constructing a fort on the ashes of Maynilad and made overtures of friendship to Rajah Lakandula of Tondo, who accepted. The defeated Soliman refused to submit to the Spaniards, but failed to get the support of Lakandula or of the Pampangan and Pangasinan settlements to the north. When Soliman and a force of Tagalog warriors attacked the Spaniards in the battle of Bangcusay, he was finally defeated and killed.

This defeat marked the end of rebellion against the Spanish amongst the Pasig river settlements, and Lakandula's Tondo surrendered its sovereignty, submitting to the authority of the new Spanish capital, Manila.

Ateneo de Manila University

The Ateneo de Manila University operates from several campuses in Metro Manila, with each campus housing different academic and research units. Several thousand faculty members serve a diverse student body of different ages in different academic levels, from elementary to postgraduate. The Loyola Schools have around 8,000 undergraduate students and around 3,000 graduate students making the Ateneo small, in terms of population, relative to many other Philippine universities.

The University began in 1859 when the City of Manila turned over the Escuela Municipal de Manila, a public primary school in Intramuros, to Spanish Jesuits. The school took the name Ateneo when it began offering secondary education in 1865, and has since grown into a university engaged in teaching, research, and social outreach. Its academic programs are geared towards research coupled with praxis and real-world output through which the university and its community engage social problems, especially in areas of national development and addressing poverty.